Privacy Policy

Introduction

At FIENDRICH, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.

Information We Collect

We may collect and process the following types of information about you:

  • Personal Identification Information: This may include your name, email address, phone number, and delivery address, which you provide when placing an order or subscribing to our newsletter.

  • Payment Information: We may collect payment details when you purchase our products. This information is processed securely through our payment processing partner Paypal & Stripe.

  • Usage Data: We track information about how you use our website, including your IP address, browser type, and the pages you visit.

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and deliver your orders efficiently.

  • Customer Communication: To send you updates regarding your order, respond to your enquiries, and provide customer support.

  • Marketing: To send promotional material and newsletters, where you have opted in to receive such communications.

  • Website Improvement: To analyse usage trends to enhance our website and services.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of any inaccurate information.

  • Request deletion of your personal information in certain circumstances.

  • Withdraw consent for us to use your information if we are relying on it for processing.

To exercise any of these rights, please contact us using the details provided below.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business. These third parties are required to keep your information confidential and only use it for the specific purposes we outline.

Security of Your Information

We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, loss, or theft.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: customercare@fiendrich.co.uk

    Or post your mail to:

  • FIENDRICH, 2 Enterprise Row, Rangmoor Road, London, N15 4LU, United Kingdom