Returns Policy

You can return your item/s within 14 days from the date of purchase. Please ensure that all items are returned in a new and unused condition, with all original labels and garment tags still firmly attached. Returns that display any signs of damage, staining, washing, or alteration will not be accepted and will be returned to the customer. To guarantee that your items are adequately protected during transit, we kindly ask that you use the original packaging when sending them back to us. Please use the downloadable return form by clicking on the link below & send it back with your items for us to proceed with your refund/exchange request. Please follow further instructions on the form. We normally verify and process returns within 3 business days from the date they are received. The refund/exchange will be issued once the return is accepted, and you will receive a confirmation email to notify you of the status.

Please note that we do not offer free returns.  In the event that you receive an incorrect or faulty order, please contact us: customercare@fiendrich.co.uk

As the parcel remains your responsibility until it arrives back with us, we recommend you use a traceable returns service and ensure that you get proof of postage in case you need to contact us about your return, if you requested for a refund, Fiendrich will credit you in the same manner as your original payment within 7 business days of receiving the returned item.